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Sally K. Baldwin
210 Browns Road
Lincoln, VT 05443
802 233-0243 (c)
sally@sallybaldwin.com

Award-winning technical and corporate communications writer/editor of concise documentation, online help, and marketing materials. Deep experience in consumer and business-to-business software, medical device, biotechnology, and computer hardware companies.

Work Experience Highlights:

2006-Present       
Enginuity PLM
Milford, CT
Design and write content for animated web-based online help system. Develop and write user guides, administration and installation guides, tutorials, training materials for product formulation and regulatory compliance software in personal care, OTC drug, and cosmetics industries. Collaborate with client services, sales, engineering, and QA to develop, drive and manage specifications for new product features and enhancements. Provide input for user interface design and redesign. Write and edit corporate standard operating procedures.

2001-2005       
TurboWorx, Inc.                                      
Shelton, CT                       
Technical Documentation: Designed and wrote installation, system administrator, quick reference and API user guides and online help for distributed computing software for government, university and pharmaceutical genomic research organizations.
Corporate Communications: Wrote and edited product data sheets, whitepapers, web site content, proof-of-concept papers, and other communications. Researched and created presentations for investors, sales, and training.
Research: Performed competitive analyses. Investigated and reported on potential strategic alliances and partnerships with OEMs, resellers, and companies. Researched potential entry into new markets. Assisted in development of product messaging and branding.

2000-2001                  
Mercator Software             
Wilton, CT
Wrote and designed integration guides, and online help for electronic data integration (EDI) software. Wrote customer profiles, product data sheets, annual report content, and Web site content for key vertical markets including healthcare, telecommunications, supply chain, and financial services.

1999-2000   
Thomsom Interactive Media               
Stamford, CT
Designed and wrote user guides, administrators guides, quick reference cards, and an online help system for a custom Web authoring application used by Thomson newspapers. Wrote and developed content for Web site and quarterly newsletter. Assisted in the product design, including software features and user interface elements.

1997-1999       
ReSound Corporation           
Redwood City, CA
Designed and wrote user guides, quick reference cards and an online help system for diagnostic testing and programming software to program digital hearing devices.

1996-1997       
Enlighten Software Solutions      
San Mateo, CA
Redesigned, edited, and updated reference and user guides for network management software on UNIX systems.                        

1995-1996       
LifeScan, Inc.               
Milpitas, CA
Designed and wrote quick reference and user guides for One-Touch diabetes monitoring and management software systems used by healthcare professionals and patients. LifeScan is a Johnson & Johnson company.

1994-1995      
Silicon Graphics         
Mountain View, CA
Designed and wrote reference and user guides for high-end graphics workstations and collaboration software.

1994           
Hewlett Packard           
Santa Clara, CA
Rewrote and updated guides for Windows-based OpenView network management software. 

1993-1994       
Bay Networks               
Santa Clara, CA
Designed and wrote installation, reference, configuration, and user guides for ATM networking software and hardware on UNIX systems.

1992-1993       
Wyse Technology           
San Jose, CA
Wrote the installation, quick reference, and user guides for laptop, workstation and personal computers and displays.

1988-1990       
Adobe Systems               
San Jose, CA
Planned and wrote user documentation for Adobe Type Manager, Adobe Illustrator, TrueForm and other application software for Macintosh and NeXT computers. Collaborated with engineers and product managers to design software features, dialog boxes, menus, and other user interface elements.

Software Skills:
Microsoft Office: Word, PowerPoint, Publisher, VSS, Excel; Adobe: FrameMaker, Acrobat, InDesign, Photoshop, RoboHelp; Version One. Macintosh and Windows environments.


Society for Technical Communication Awards

• 1996 International Technical Publications Competition. Award of Merit for InTouch Diabetes Management Software User’s Guide
• 1995 Northern California Technical Publications Competition. Award of Distinguished Technical Communication for InTouch Diabetes Management Software User’s Guide
• 1995 Northern California Technical Publications Competition. Award of Distinguished Technical Communication for InTouch Diabetes Management Quick Reference
• 1990 Northern California Technical Publications Competition, Award of Merit for Adobe Type Library User Guide—NeXT Version
• 1989 International Technical Publications Competition. Award of Distinguished Technical Communication for TrueForm Quick Reference Card
• 1989 Northern California Technical Publications Competition. Award of Distinguished Technical Communication for TrueForm Quick Reference Card

Education and Affiliations:

• University of Wisconsin – Madison, BA
• Member of Society for Technical Communications
• Edward Tufte Seminar Envisioning Information
• RoboHelp Advanced Course